Processor Graphics in Use: Intel(R) HD Graphics 620 Processor: Intel(R) Core(TM) i7-7500U CPU 2.70GHz I purchased one more cable without adapter with HDMI and micro HDMI, but it is arriving on Saturday.Īs I do not have a second monitor, I tried connecting to the TV HDMI – still no signal. However, I also bought an adapter from HDMI to USB for video and audio cable, still does not work. Yes, I use an adapter from HDMI to micro HDMI. Attached is the Utility report and I copy pasted the Graphic drivers report below. Yesterday I have reset my computer to before the update, the monitor still does not work. Thank you so much for the super quick response. What is the brand and model number of the main external monitor that you are connecting? Also, are you using any adapter/converter in between? Connect the monitor that is not working and provide the report for Intel® Graphics Drivers, follow this link.ģ. Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). Please note that only one file can be attached at a time.Ģ.To save your scan, click on "Next", then "Save".Click on the menu where it says "Summary" to change to "Detailed View".By default, Intel® SSU will take you to the "Summary View". Open the application, check the "Everything" box, and click on "Scan" to see the system and device information.Run the Intel® System Support Utility ( Intel® SSU) and attach the report generated: In order to better assist you, please provide the following:ġ. Thank you for posting on the Intel® communities.
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